Communication - Frequently Asked Questions
We are unable to answer, 'What is the meaning of life' and the old favourite for youngsters, 'Daddy... where do
babies come from...?', but the subjects that we can answer, are listed below.
ABANDONED / SCRAPPED CARSQ. There is an abandoned car outside my house. Who do I ring or contact?
If the tax disc is out of date you should either ring the DVLA on 0800 032 5202 with the following information - exact location of car, make, model, colour and registration number if possible, or report it online at www.direct.gov.uk .Q. My car is "clapped out" and I need to dispose of it.
A. Contact Croydon's nuisance vehicle section on 020 8726 7100.
DOCTORS / DENTISTSQ. I am moving into the Kenley area. Who do I contact to find a doctor or dentist?
A. Visit the NHS Croydon website page at www.southwestlondon.nhs.uk .
DUSTBINS / WHEELED BINSQ. Whom should I contact if my dustbin/wheeled bin is not collected on the day and what is the day due?
A. Ring 020 8726 6200 for missed collections or report it online at www.croydon.gov.uk/missed bins . To find out when your collections are scheduled see www.croydon.gov.uk . You may also use text to report a problem - "BIN" + details to 60660.
FLY TIPPINGQ. There is a load of rubbish dumped around the corner, some tyres, and a Christmas tree. I want it gone.
A. Ring Croydon Council on 020 8726 6200 for fly-tipping on a public highway, 020 8726 6900 for fly-tipping in a park or open space or visit their website www.croydon.gov.uk . The council will remove any rubbish as soon as possible. In the past the council has examined dumped rubbish with a view to prosecution. If you know who did it, or have a vehicle registration number, please report the fact. You may also use text to report a problem - "ENV" + details to 60660.
FRIDGES / FREEZERSQ. I have a fridge/freezer to dispose of - whom do I contact and does it cost anything?
A. Ring Croydon Council on 020 8726 6200 to arrange a collection or visit their website
www.croydon.gov.uk . Croydon Council will collect and dispose for a charge of £20.
GRAFFITIQ. I am a private house dweller or small business owner and graffiti has been painted on my wall.
Will Croydon Council remove it? I know who did it!
A. LBC have a promise:
LOCAL CROYDON PAPERSQ. Are there any local newspapers and do they have websites to access for information?
A. There are three local papers that devote space to local news/events:
MEMBERS OF PARLIAMENT / COUNCILLORSQ. Who are my local councillors, Member of Parliament and the member of GLC?
A. All our local councillors and members of parliament are available on websites.
Local councillors Kenley Ward: www.croydon.gov.uk
Email addresses are:
Note that their surgeries are on the first Saturday of the month, 10.00 - 11.30 am, 36 Brighton Road, Purley. (If preferred also by private appointment and will visit residents at home). Phone numbers are available on the Croydon website as above.
NEIGHBOURHOOD WATCHQ. If I want to start up or join a Neighbourhood Watch Scheme, whom should I contact?
A. Sarah Gardner, Neighbourhood Watch liaison officer for the police is a good place to start.
NUISANCE PROBLEMSQ. I have a problem with noisy neighbours.
A. Ring Croydon Council on 020 8760 5483 or visit their website
A. Noise from cars and lorries on the highway.....NO.
PENSION SERVICEQ. Is there any help I can get regarding Pension Credits or Council information regarding pensions?
A. The Pension Service is part of the Department for Work & Pensions (DWP). You may visit their website here .
PLANNING PROBLEMSQ. My neighbour is planning a substantial extension. What happens, whom should I see and what should I do? ......Or
Q. I want to extend my house and need guidance on how to proceed.
POOR ROADSQ. There are potholes outside my house that are dangerous, drains and/or gullies are blocked:
A. Ring Croydon council on 020 8726 6200 or report it online by completing their online form .Q. Road and Pavement Faults - an alternative:
A. If there are potholes, faulty lights, damaged or missing signs, an alternative to ringing LBC is to contact Transport for London (TfL) by phone on 0845 305 1234 or visit www.tfl.gov.uk to report the problem.
STREET LIGHTINGQ. Street lighting is not functioning correctly. It is on all day but not at night!
A. See the Croydon council website: www.croydon.gov.uk . You may also use text to report a problem - "ENV" + details to 60660. Please give lamp number and road.
WALKING FOR INTERESTQ. I know that both Croydon council and the City of London give conducted walks/tours of common lands and other local places of interest. Where and when do they take place and can anyone go?
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